Monday, October 13th, 2014

Jetts Fitness – Velocity Frequent Flyer Partner Announcement

Imagine earning bonus Velocity Frequent Flyer Points just for going to the gym regularly. From today, this added incentive to get fit is a reality with the announcement of a new partnership with national 24-hour fitness club, Jetts Fitness.

With more than 200 retail brands in its e-store and an extensive portfolio of partners, Velocity Frequent Flyer already has the widest retail offering of any loyalty program in Australia and today welcomes this exciting new way to earn and redeem Points.

In a first for Velocity, Jetts Fitness and Australian frequent flyer programs, the partnership will enable members to earn Points on new and existing memberships at any of the club’s 200+ locations across Australia, and as a bit of extra motivation, bonus Points for those who visit a gym more than five times a month. Members can also redeem Points for their gym membership via the Online Rewards Store.

To celebrate the new partnership, from 13 October to 30 November 2014, Velocity members will earn additional Points upon purchase of an annual membership or when signing up for fortnightly direct debit payments.

Velocity Frequent Flyer is thrilled to reward its 4.5 million members with more benefits than ever before and will continue to seek meaningful partners that deliver what our members really want.

To join Velocity Frequent Flyer for free and to find out more about its extensive offering, please click here.

Thursday, September 25th, 2014

Singapore Airlines and Virgin Australia launch a world first loyalty programme conversion

Alongside our alliance partner Singapore Airlines, we’re pleased to announce a world first for frequent flyers that will see members of KrisFlyer and Velocity Frequent Flyer be able to convert their Miles and Points between both programmes for the first time and receive a number of innovative new benefits.


Singapore Skyline


This new conversion innovation, which is exclusive to the two airline loyalty programmes, will give members greater access to upgrades and reward seats across the combined domestic and international network of Virgin Australia and Singapore Airlines. By converting their miles, KrisFlyer members will also be able to benefit from Velocity’s range of non-flight redemption rewards.

The new conversion capability will be available to members of both programmes from November as well as an improved online booking capability for Velocity Frequent Flyers to redeem flights on Singapore Airlines and SilkAir.

A range of programme enhancements have also been introduced to both KrisFlyer and Velocity members over the last 12 months and include: 

- redemption across all classes of travel on Virgin Australia with the inclusion of premium economy and the ability to earn Status Credits on domestic, Trans-Tasman and Pacific Islands codeshare flights operated by Virgin Australia for KrisFlyer members; and
- a reduction in the Velocity Points required for Reward Seats on Singapore Airlines and the ability to earn Points on all fare classes with Singapore Airlines and SilkAir for Velocity Frequent Flyer members.

The Singapore Airlines and Virgin Australia alliance provides more choice for domestic and international air travel to and from Australia, with attractive and seamless travel options connecting 45 destinations in Virgin Australia’s network to over 80 destinations across Singapore Airlines and SilkAir’s global network.

Wednesday, July 16th, 2014

More complimentary snacks on Virgin Australia flights

At Virgin Australia, we know that small gestures can make a big difference to the travel experience.

In February this year, we launched complimentary snacks on flights between Sydney, Melbourne and Brisbane and we’ve received such great feedback that we have decided to expand and enhance the offering even further!

From today, customers travelling on these flights will be offered a new range of snacks to satiate their appetites including raspberry pancakes for breakfast and roast vegetable sandwiches for lunch, all on the house.

Also from today, customers travelling on even more routes, specifically Melbourne-Adelaide, Melbourne-Hobart and Sydney-Gold Coast will be offered complimentary snacks, no matter what time they fly.

These can include muesli bars, biscuits and mixed nuts.




Of course, customers can also purchase a range of other options on selected flights from our friendly cabin crew during the flight.

And if you’re in the mood for a drink, don’t forget, we continue to offer ‘Happy Hour’ between on a range of domestic flights scheduled between 5.00pm – 7.00pm which includes complimentary beer, cider, wine and soft drink.

To find out more about our on board menus, visit the website.

Wednesday, May 7th, 2014

A unique lounge experience

Airport lounges are typically a place for rest and relaxation before your next flight, but that doesn’t mean they can’t be entertaining as well. At Virgin Australia, we like to ensure our lounge guests thoroughly enjoy their time with us, by offering a range of different experiences during their stay.

Melb Lounge

Virtually an orchestra

Virgin Australia is proud to be the Principal Partner of the Australian Chamber Orchestra and this week, welcome their unique Virtual Experience to our Melbourne lounge. Located in a dedicated room within the lounge, the experience surrounds any guest that enters with projections of the musicians and their rich recordings. A touch-screen ‘music stand’ allows visitors to spotlight the sound and visuals of the ensemble, highlighting one particular musician, a section of instruments, or their own desired selection of players. A streaming score runs under each musician, allowing the audience to understand the complexity of the musical arrangement – and even play along! The Virtual Experience will be featuring in our Melbourne Lounge until 3rd June.




Baby Grand Piano

You may have recently spotted a Baby Grand Piano, also in our Melbourne lounge playing many favourites to soothe your ears while you relax. The Yamaha Baby Grand has been popular addition to the lounge over the past few weeks, and will be a feature until 28 May 2014.

Insta - @calvinbradshaw   NeridaWinterBellBoyHatValet

Hat Valet

Last year, as travellers headed south for the “race that stops the nation”, we launched our flagship Sydney lounge by offering race-goers a unique Melbourne Cup Carnival Hat Valet service.

Not only did we have porters on standby to offer eligible guests a personalised Hat Valet service, shoe shines and blow dries were also offer to guests, to ensure they looked their very best for the carnivals.

Stay tuned for our next surprise and to learn about the array of benefits of Virgin Australia lounge membership, click here. And don’t forget, non-members can purchase Single Entry to the lounge on the day of travel with a valid Virgin Australia boarding pass.

Thursday, April 17th, 2014

Tips for travelling with children

The Easter break and school holidays are a wonderful time to go on a family holiday. Perhaps you’re a little concerned about flying with children, and wondering how to keep them occupied during the flight. As well as making sure they’re well hydrated, get a good night sleep before flying and have boiled lollies to suck on to assist with changes in cabin pressure, here are a few other ways to make your flight as smooth as possible.


Wireless in-flight entertainment

Let’s face it, watching in-flight movies is a great way to pass the time and keep the kids entertained. Our Wireless in-flight entertainment is available on the majority of our domestic and international fleet, and can be accessed using your personal mobile device via our free Entertainment app for iOS and Android. This is an easy way to use multiple devices during your flight, so that the whole family can watch the latest movies, music, TV shows and much more!


Wireless IFE


High Flyer passports

We’ve recently launched the ‘High Flyer’ passport, exclusively for children aged 10 and under. Before boarding each flight, young travellers can show their passport at the check-in counter to receive a stamp to remember their flight with us. These are sure to put a smile on the faces of our younger passengers, and have them sharing the news of their adventures with friends once they return home. High Flyer passports are available at all domestic check-in counters.




We look forward to welcoming you and your family on board soon.

Friday, April 4th, 2014

Travel the world with Velocity Frequent Flyer

At Velocity, we connect you to the world.

Through our expansive global network, Velocity members can earn and redeem on travel to Europe, the Americas, the Middle East, Asia and beyond.



Throughout the journey, you’ll earn Velocity Points and Status Credits on eligible flights with Virgin Australia and our international airline partners.  You can also redeem your Points to travel to almost 600 destinations around the world.

We are proud to partner with some of the world’s best airlines:

  • Air Berlin
  • Air New Zealand
  • Delta Air Lines
  • Etihad
  • Hawaiian Airlines
  • Silk Air
  • Singapore Airlines
  • Virgin America
  • Virgin Atlantic

Want to live it up in the Big Apple? Fly direct from Brisbane, Sydney or Melbourne to Los Angeles with Virgin Australia and connect to New York City with our partner Delta Air Lines. Velocity members earn a minimum 120 Status Credits and 9,631 Velocity Points on a return Brisbane to New York trip.

Or dreaming of London? Take off from Sydney to Abu Dhabi with Virgin Australia and then on to London with our partner Etihad. Velocity members can travel Sydney to London one way from 62,500 Velocity Points plus taxes and fees.

ASOS_NYC_500x500  Houses of Parliment & London Eye

Our earn table is easy to understand with members receiving the same number of Status Credits on Virgin Australia and our major airline partners. To see how many Status Credits and Points you’ll earn on flight: http://virg.co/TmFi8.

We’ve been recognised for our reward seat availability in the Switchfly Reward Seat Availability Survey and  Freddie Awards in 2013. To find out how many Points you need to redeem flights for a trip, click here: http://virg.co/Qu1RP.

Not sure where to stay? Velocity members earn Points at over 285,000 hotels in over 37,000 cities worldwide. Make a booking through Agoda or directly with the hotel partner. You can also redeem your Points for a stay at one of 75,000 providers across 180 countries with Virgin Australia Holidays.

And need a hire car? Earn 3 Velocity Points for every $1 spent on bookings with Hertz, Thifty and Europcar within Australia and New Zealand and 800 Points per hire outside Australia and New Zealand. Redemptions are also available with Europcar. over 37,000 cities worldwide. Make a booking through Agoda or directly with the hotel partner. You can also redeem your Points for a stay at one of 75,000 providers across 180 countries with Virgin Australia Holidays.

With Velocity, the world is at your feet!

If you’re not already a Velocity member, it’s free and easy to join: http://virg.co/ONAem


Thursday, March 20th, 2014

Sit back and relax in style at Virgin Australia lounges


CoffeeVirgin Australia lounges are the perfect place to relax, work or catch up in comfort ahead of your flight.

Our lounges are located at Sydney, Melbourne, Brisbane, Perth, Adelaide, Cairns, Canberra, Mackay and Gold Coast airports, and are open 45 minutes before the first departure of the day until the last flight is called for boarding.

Lounge guests enjoy a delicious Luke Mangan designed buffet menu, our famous barista coffee, premium wine, complimentary wi-fi, access to TV news services, newspapers and a wide variety of magazines.

Our recently renovated Melbourne lounge also features an Espresso Bar and a Wine Bar which are popular among business and leisure travellers alike.

SHOT 03_100_CropTo join us in our lounges, you simply need to be an eligible member or guest, or the guest of one of our members.

Velocity Platinum members flying on Virgin Australia domestic services receive complimentary access before their flight with up to three guests. Velocity Gold members and Business Class guests also receive complimentary access and can be accompanied by one guest.

Silver members enjoy two single entry lounge passes which are valid for twelve months, while annual membership and single entry passes are available for purchase.

V_premium_entry_car_ext_UCRPT1We’re very proud that we were the first Australian airline to offer our guests curbside entry to a lounge. Sydney lounge Premium Entry and Premium Valet is available to Platinum and Gold members and Business Class guests. All Virgin Australia guests can access Premium Valet at Melbourne and Brisbane airports.

We hope to see you in our lounges soon!



Brisbane Lounge


Thursday, March 13th, 2014

Top 5 things you need to know about Velocity

Frequent flyer programs can seem confusing but there are so many benefits to being a Velocity member and we don’t want you to miss out.  To help you get your head around the program, we’ve broken it down. Here are the top 5 things you need to know about our award-winning program.

It’s free to join

Unlike other frequent flyer programs, it’s free to be a Velocity member. There is no join fee and no annual fee.

And it only takes a couple of minutes to become a member. All we need is your name, home address, contact details and security information to ensure your privacy is protected.


Status Credits vs Points

Status Credits and Points are both earned on eligible flights but the main difference between the two is in the way they reward you.

Status Credits determine your level of membership within the Velocity program. There are four levels – Red, Silver, Gold or Platinum. The more Status Credits you earn, the higher your level and the more benefits you enjoy.

Points enable you to redeem for rewards including flights with Virgin Australia and our partner airlines. Reward Seats are available from 6,900 Points and upgrades to Business start at 4,900 Points (fees and taxes apply). You can also use your Points to redeem for travel extras such as car hire and hotel stays, as well as retail products through the Velocity Rewards Store.

You don’t have to be a frequent flyer

Even if you only fly once or twice a year, it’s worth being a Velocity member because you can still reap the benefits.

eStoreFacebook_FINALOne of the easiest ways to earn Velocity Points is through credit cards. Velocity co-branded credit cards are linked to your Account so you automatically earn on your everyday purchases such as groceries and entertainment. As you can imagine, it doesn’t take long for the Points to add up! You can also transfer Points to Velocity with most credit card providers and financial institutions offering a card which allows you to do so.

Another simple way to earn Points is through the Velocity eStore. Earn Points on purchases from over 150 retailers including as Apple, ASOS and StrawberryNet.com. We’re also the only frequent flyer program in Australia to offer access to international department stores including Saks Fifth Avenue, Macy’s and Bloomingdale’s.

Access to rewards

All your hard work deserves to be rewarded and with Velocity, it can be. We’ve been recognised for our great Reward Seat availability, meaning you’ve got more chance of getting the seats you want, when you want them.

Velocity was ranked the highest of all Asia Pacific Region programs for Overall Reward Availability in the Switchfly Reward Seat Availability Survey in 2013. The program was also recognised for the Best Redemption Ability in the Middle East/Asia/Oceania region airline category at the 2013 Freddie Awards.

Family benefits

VIR0604_13_0074_2012#1B5AAFAt Velocity, we understand how much your family means to you.

Our Family Pooling benefit allows you to pool your family members’ Status Credits into the one account. It means you can reach the next level of membership sooner. You can also pool your Points, allowing you to be rewarded faster. If you haven’t done so already, simply log into your Account and set up Family Pooling under My Benefits.

Parental Leave is another great benefit for families. If you’re expecting a new addition to the family, you can pause your Silver, Gold or Platinum membership for six months so you can pick up where you left off.

Wednesday, January 29th, 2014

Ten Years Flying Internationally

Virgin Australia is today celebrating 10 years of international flights. Our first international flight, DJ7 departed Christchurch, New Zealand at 11am on 29 January 2004 for Brisbane, Australia.

Passengers celebrating on board DJ7 on January 29th, 2004!
Passengers on board DJ7 from Christchurch to Brisbane in 2004. 

Since then, we’ve grown from one international route to over 400. Virgin Australia now operates services to 16 destinations internationally and through our strategic alliance partners, offer 386 codeshare and Interline destinations across the world. Over the past 10 years, we have operated over 100,000 international flights, carrying around 15 million passengers!

To coincide with this milestone, we’re pleased to announce eight new international codeshare services which include Seattle and Boston with Delta Air Lines; Zurich, Minsk, Medina and Rome with Etihad Airways and Athens and Brunei with Singapore Airlines[1].

Pilots on board DJ7
Thumbs up from the pilots on board DJ7. 

Ten Years Young

In celebration of  10 years of international flights, we have launched a 72 hour international sale from 29 January – 31 January 2014. Economy sale fares include Brisbane to Los Angeles return from $1,435, Melbourne to Fiji from $280 one way and Sydney to Auckland from $149 one way.

For full details of our sale fares, please visit www.virginaustralia.com


[1] All destinations and routes are subject to relevant government approvals.



Tuesday, January 21st, 2014

Velocity Inspired Adventures

At Velocity Frequent Flyer, we’re passionate about supporting the community and inspiring change  through travel.

That’s why we’re pleased to invite Velocity members to take part in an adventure of a lifetime to raise vital funds for youth at risk and Indigenous programs throughout Australia.

Velocity Inspired Adventures offer 15 unique experiences including trekking the Great Wall, cycling Cambodia and the temples of Angkor Wat and climbing Mount Kilimanjaro.

It’s an opportunity to explore exciting new destinations and experience cultures of the world, while supporting Australian charities including Starlight Children’s Foundation Australia, Black Dog Institute and Lifeline

This program seeks to raise over $1 million for Australian charities.

Through the program, Velocity members will:

Automatically qualify for a special reduced registration fee of $650, a saving of $120, when signing up for a Velocity Inspired Adventure;

Receive a $50 donation, paid directly to the member’s fundraising page, to help reach their fundraising target;

Have the opportunity to redeem Velocity Points to make a donation of $25 or $100 to any of the 15 supported charities via the Velocity Rewards Store.


Laos classroom small

2014/2015 Velocity Inspired Adventures


Great Wall of China Trek

31 August – 11 September 2014

Charity: Camp Quality



Kokoda Trek 

12– 22 September 2014

Charity: Lifeline Australia



Orangutan Jungle Trek       

16 – 26 October 2014

Charity: Variety, the Children’s Charity



California National Park Cycle

4 – 15 September 2014

Charity: Black Dog Institute



Vanuatu Trek

6 – 13 September 2014

Charity: Oxfam



Vietnam Hill Tribe Trek

5 – 16 November 2014

Charity: Kids Helpline



Queenstown Milford Cycle

29 November – 7 December 2014

Charity: Sir David Martin Foundation



Climb Kilimanjaro

4 – 14 February 2015

Charity: Starlight Children’s Foundation



Cambodia Trek

7 – 15 March 2015

Charity: Oaktree



Northern Thailand Hill Trek

18 – 28 February 2015

Charity: Youth Off The Streets



Laos Trek

18 – 26 February 2015

Charity: Plan International Australia



Cambodia Cycle for Homeless Youth

18 – 28 February 2015

Charity: Brisbane Youth Service



Jordan Cycle

28 February – 11 March 2015

Charity: Oasis Youth Support Network



Larapinta Trek

29 April – 5 May 2015

Charity: AIME



Machu Picchu

21 March – 2 April 2015

Charity: Barnardos Australia



Velocity Inspired Adventures places are limited. For more information and to register: http://inspiredadventures.com.au/velocity/

Velocity members who can’t take on an adventure but still wish to show their support can redeem Velocity Points to make a donation to the charity of their choice: http://virg.co/nq6vz

If you are not a Velocity member yet, you can join for free: https://www.velocityfrequentflyer.com/content/Joinfree

Don’t miss out on an experience of a lifetime. Apply today!