Tuesday, September 18th, 2012

iPhone 5 is here, and is set to make Mobile Check-in and boarding even easier.


Like many of our guests, we’ve been eagerly anticipating the launch of iOS6, iPhone 5, and the much speculated Passbook.

A digital wallet that stores boarding passes, Passbook is an innovative new application that is set to help streamline Mobile Check-in and boarding processes.

We are proud to confirm that Virgin Australia will be the first Australian airline to provide guests with Passbook-compatible boarding passes.

The move to integrate with Passbook is just one of the steps we’re taking to make travel more convenient for our guests.


How Passbook works:

• Upon completion of Mobile Check-in you will be sent a SMS link to your boarding pass.
• Click the link and open your boarding pass.
• If you have iOS6, a pop-up window will ask you to add your boarding pass to Passbook.
• Click “Add” and your boarding pass will be stored in your Passbook.
• When you are ready to board your flight, a Passbook alert will appear on your lock screen.
• Unlock your phone and open Passbook.
• Passbook will automatically retrieve the stored boarding pass applicable to your flight.
• Make your way to the airport gate and present this boarding pass to board.


Passbook means you no longer have to frantically search through your wallet or carry-on for your boarding pass.

iPhone users who aren’t ready to upgrade to iPhone 5 can obtain Passbook by simply updating their operating system to iOS6. Passbook is supported by iPhones dating back to iPhone 3GS.

Non-iPhone users will also receive our updated mobile boarding passes, which come colour-coded according to status for Velocity members.

Note: Passbook is not available to users with default browsers other than safari.


Skip the queues at the airport – use your web-enabled phone to check in and obtain your mobile boarding pass. Discover how to check in using Mobile Check-in.


17 Responses

  1. Chris September 19, 2012 at 10:50 am


  2. Michael September 19, 2012 at 10:53 am

    What about Android users don’t we rate to be considered? Not everyone is an iPhone addict in fact some have gone back to Android as its more reliable

  3. Jed September 19, 2012 at 11:10 am

    I very much like this. Cant wait to try it out.

  4. Mark September 19, 2012 at 12:22 pm

    Michael, re andriod, maybe this article will explain why you are missing out … http://reviews.cnet.com/8301-19512_7-57452694-233/ios-6-passbook-vs-google-wallet/

  5. Matthias September 19, 2012 at 4:44 pm

    I’ll be flying with you guys on Sunday. Will it already be available then?

  6. Steve September 19, 2012 at 8:17 pm

    That means that the gate agent won’t need to print anything out at all? Using your current mobile process I showed my boarding pass and the gate agent then fumbled around and printed out a complete paper boarding pass while the queue behind me showed their impatience. It was a complete waste of time

  7. Alex September 20, 2012 at 10:32 am

    Hi Matthias, yes it is available now.

  8. Alex September 20, 2012 at 10:38 am

    Hi Steve, as we have tarmac boarding it’s a safety regulation to print a boarding pass as mobile phone should be switched off when boarding via the tarmac.

  9. Michael September 20, 2012 at 4:37 pm

    So, on my android phone, I can purchase a movie ticket using the Event Cinemas application and present it to the cinema, but I cant do this with Virgin ? Passbook simply offers the same purchase/barcode retrieval function that the Event Cinemas application does, so why can’t this be done with android ?

  10. David Bayliss September 21, 2012 at 11:19 pm

    Virgin are the innovators. Your iphone app and passbook support are the best. This feature saves me heaps of time and makes my flights stress free.

  11. Edward September 23, 2012 at 7:28 am

    Hmm… Was so excited to receive my first passbook boarding pass… Unfortunately, the SMS never arrived :-( Now I have to do it the old fashioned way at a kiosk or the Virgin Lounge. Oh well… There’s always the return flight :-)

  12. Cameron September 23, 2012 at 10:16 am

    So how does this work with multiple passengers booked under one flight?

    I have booked myself and 4 family members under my Velocity number (they each have separate velocity numbers with family pooling to my account) – if I do a mobile check-in, do I get all 5 boarding passes in my passbook? Or are all 5 passengers listed on one boarding pass?

    Also, is there any way I can allow them to each have their own boarding pass on their own iPhone?

  13. Bob September 24, 2012 at 12:00 am


    Would love to also see a Windows Phone app like the brilliant one released by Q. Even easier, with live tiles that tell you how far from airport, with warnings against boarding time.

  14. Kevin September 24, 2012 at 7:39 am

    Heads up that you don’t even have to unlock your phone for your boarding pass! Just flick accross the message and it will open!

  15. Alice September 24, 2012 at 10:32 am

    Hi Cameron,
    Mobile Check-in is available for up to nine guests. Each guest has the option to have their boarding pass sent to their mobile phone (a unique mobile number is required for each guest). Mobile boarding passes are sent via SMS to each mobile number provided. Alternatively you can print your family’s boarding passes at a kiosk, or pick them up from the desk.

  16. Alice September 24, 2012 at 10:35 am

    Hi Michael,
    The Virgin Australia mobile website (mobile.virginaustralia.com) supports all mobile operating systems and is available on any web-enabled mobile device. You can use your mobile phone (Android or otherwise) to book flights, manage existing bookings and complete Mobile Check-in. If you check in using your mobile phone, you can elect to have your boarding pass sent to your phone via SMS. This service is available on all Virgin Australia domestic flights.

  17. Jim T September 24, 2012 at 6:28 pm

    Worked like a charm! Pretty impressive!