Friday, February 28th, 2014
We’re proud to officially unveil the new Virgin Australia Melbourne lounge, designed to enhance the travel experience for leisure and business travellers out of the Melbourne domestic terminal.
During the six-month transformation project, we’ve doubled the existing space in size to become the most expansive lounge in our network, and feature new service elements including a Wine Bar and an Espresso Bar.
Wine Bar at the Virgin Australia Melbourne Lounge
In conjunction with the lounge, we’ve also launched our first Premium Valet service at Melbourne domestic airport, allowing guests to drop off their car seamlessly before their flight.
But we’re not done yet.
The Melbourne lounge experience will soon include its first ‘Premium Exit’ in July 2014. Located within the lounge, the dedicated security screening point will allow guests to move seamlessly to their departure gate. We know that time is of the essence for many travellers and we look forward to introducing this innovative service, allowing guests to save time and enjoy more of the lounge prior to their flight.
The 1209m2 lounge seats 604 guests and features:
- All day-dining and barista service
- Two meeting rooms
- A Wine Bar, offering a premium selection of wine and beer
- An Espresso Bar
- Business services including complimentary Wi-Fi, power, PCs and printers
- Entertainment options including newspapers, premium magazine titles; and 10 high-definition televisions featuring FOXTEL and free-to-air programming.
For more information on our lounge network, and to find out how to become a lounge member, please visit our website.
Tuesday, January 7th, 2014
The Flying Maiden was originally developed in the style of Alberto Vargas, a pinup artist of the 1940s whose work was famously emulated on the nose of many WWII aircraft.
She was then contemporised by brand design firm Hulsbosch for Virgin Australia.
She is the stylish guardian of your Virgin Australia experience whether flying between capital cities or between countries.
The Flying Maiden is seen on the side of Virgin Australia aircraft, at our airport terminals and lounges around the country. Our partner airline, Virgin Atlantic also features its own version of the Flying Maiden, the Scarlet Lady, on its aircraft.
When travelling with us, many of our guests enjoy taking photos of the Flying Maiden. Please share your photos with us on the Virgin Australia Facebook page, @virginaustralia on Twitter or #virginaustralia on Instagram.
Friday, November 1st, 2013
We’re celebrating the official launch of our new flagship Sydney lounge by offering race-goers a unique Melbourne Cup Carnival Hat Valet service.
As travellers head south for the “race that stops a nation”, porters will be on standby in the lead-up to the Melbourne Cup to offer eligible guests a personalised Hat Valet service, ensuring premium handling of the most important part of any race day outfit.
A range of pre-flight pampering options will also be offered including blow-dries, make-up kits by Model Co and a shoe-shining service, all designed to ensure guests arrive ready for the race.
The special service will be exclusively available in Virgin Australia’s newly transformed Sydney domestic lounge. The flagship lounge now stretches across two levels, welcomes up to 500 guests and features unique design elements including illuminated bars and curved glass privacy screens.
The service will be exclusively offered in the premium kerbside entrance of Virgin Australia’s new Sydney domestic lounge to Business Class guests, Velocity Platinum, Gold, lounge members and alliance lounge eligible guests.
The Hat Valet service will allow eligible guests with carry-on baggage to check-in their hat box straight from the lounge, enabling them to skip the terminal. Porters will hand-deliver the hat boxes to the aircraft. Upon arrival into Melbourne, the hat boxes will be personally returned to the guest.
The service will be available at the following times:
Thursday 31 October – 12.00pm – 2.35pm
Friday 1 November – 8.00am – 12.35pm
Saturday 2 November –Tuesday 5 November – 7.00am – 11.35am
Thursday 31 October – 12.00pm – 2.00pm
Friday 1 November – Tuesday 5 November – 7.00am – 11.00am
Saturday 2 November – 7.00am – 11.00am
Tuesday 5 November – 7.00am – 11.00am
Friday, August 30th, 2013
Virgin Australia proudly supports the Australian Indigenous Mentoring Experience (AIME) – a mentoring program that partners university students in one-to-one mentoring relationships with Indigenous Australian high school students.
Their dynamic educational program gives Indigenous high school students the skills, opportunities, belief and confidence to finish school at the same rate as their peers. A number of the Virgin Australia team offer their time to mentor high school and university students as they venture through their educational path.
Today, 30 August AIME celebrates National Hoodie Day. To get involved, purchase an AIME hoodie to help support the work they do to help ‘do better tomorrow’.
Get involved and visit aimementoring.com
Tuesday, July 2nd, 2013
We know pets are part of the family and in an Australian-first Velocity Frequent Flyer members can earn Points for travelling with a cat or dog on a Virgin Australia domestic flight.
Breaking new ground in the loyalty space, from July, Velocity members can now earn 300 Points each time their dog or cat flies on Virgin Australia’s expansive domestic network. Silver, Gold and Platinum members will also receive a special Points bonus.
This new initiative was launched by Velocity Frequent Flyer Chief Executive Officer Neil Thompson, joined by celebrity vet and animal lover, Dr Chris Brown at Sydney Airport.
Velocity Frequent Flyer has launched a nation-wide search to find an official pet ambassador for the program. Over the coming 4 weeks, Australians are invited to enter their cat or dog into the competition via Facebook. Visit Velocity Frequent Flyer’s Facebook page for instructions. The chosen pet will receive the title of ‘Velocity Pet Ambassador’, will be featured in future Velocity marketing campaigns and will receive a Velocity pet gift pack.
To find out more about the pet program, visit http://www.velocityfrequentflyer.com/pets
Wednesday, March 13th, 2013
Today was an exciting day for our airline as we heralded a new standard in flying to and from our nation’s capital.
Just in time for Canberra’s 100th birthday, we opened the doors to our brand new lounge.
The 300m² space offers sweeping views across the tarmac and exclusive design elements including Marblo bars, natural stone flooring, Walter Knoll chairs and a gourmet menu designed by renowned Australian chef Luke Mangan.
The lounge is located within the new state-of-the-art ‘Airvolution’ terminal, enabling a seamless journey from our check-in desks to new departure gates.
We have also completed the refurbishment program on board our Embraer E190 fleet, which fly to Canberra from Sydney, Melbourne and Brisbane.
This means that our guests can now enjoy a refreshed on board experience. This includes our new Business Class, which features luxury leather seats, a newly configured seating design with a 2:1 layout, gourmet menu options and coat-check service, complemented by the best of service.
We fly to the highest number of destinations to and from Canberra and we look forward to welcoming guests to the new Virgin Australia travel experience.
Tuesday, March 5th, 2013
Here at Virgin Australia, we know that the time spent in the lounge is an important part of the travel journey.
So we’re excited to announce the launch of a new innovative service that will take the Virgin Australia lounge experience to a whole new level.
From today, guests in any Virgin Australia lounge can enjoy access to PressReader, compliments of Virgin Australia. This app offers an incredible selection of over 2,300 newspapers and magazines from 97 countries in 55 languages. Some of the titles include The Australian, The Daily Telegraph, Gold Coast Bulletin, Los Angeles Times and Aujourd’hui en France.
Available on any Android, Apple and Windows device, PressReader offers a range of interactive features such as clickable URLs, the ability to search, share and discuss articles.
Just because your flight is called doesn’t mean it ends there. Those using tablet or mobile devices can download the titles, so they can continue reading their favourite magazines and newspapers throughout the rest of their journey.
To find out about lounge access, visit: www.virginaustralia.com/lounge
Download the app now before your next Virgin Australia flight at www.pressreader.com and connect to Virgin Australia’s lounge Wi-Fi.
Friday, August 10th, 2012
We understand the concerns raised around our policy for children travelling alone, a long standing policy initially based on customer feedback.
In light of recent feedback, we’re now reviewing this policy. Our intention is certainly not to discriminate in any way.
Monday, June 4th, 2012
Last week we opened the doors to our brand new lounge on the Gold Coast. This is the first Virgin Australia lounge on the Gold Coast and is another way we can enhance the travel experience to this important destination for both business and leisure guests.
Our in-house Product team worked closely with renowned architect Tim Greer from Tonkin Zulaikha Greer to design the two-storey 680m2 space, which seats around 140 guests. Inspired by our flagship Queensland lounge in Brisbane, it features organic wood elements in the reception area and has an open-plan format to create a deliberate flow from space to space, enhanced by the ‘leaf’ theme in the ceiling pattern.
Read more »
Friday, May 18th, 2012
The baggage you take on a trip away can have a critical effect on your overall travel experience.
At the airport the right baggage can allow you to move through check-in, security and boarding, and enable you arrive at your destination, with ease in a timely manner. The wrong baggage could be refused carriage, cause unexpected fees, or see your personal goods damaged.
When it comes to air travel there are two types of baggage that you need to consider: carry-on and checked.
To help you make the right decision when purchasing or choosing baggage for your next trip away, we’ve pulled together a guide of key things to look for in carry-on and checked baggage.
Read more »