Tuesday, September 18th, 2012

iPhone 5 is here, and is set to make Mobile Check-in and boarding even easier.

 

Like many of our guests, we’ve been eagerly anticipating the launch of iOS6, iPhone 5, and the much speculated Passbook.

A digital wallet that stores boarding passes, Passbook is an innovative new application that is set to help streamline Mobile Check-in and boarding processes.

We are proud to confirm that Virgin Australia will be the first Australian airline to provide guests with Passbook-compatible boarding passes.

The move to integrate with Passbook is just one of the steps we’re taking to make travel more convenient for our guests.

 

How Passbook works:

• Upon completion of Mobile Check-in you will be sent a SMS link to your boarding pass.
• Click the link and open your boarding pass.
• If you have iOS6, a pop-up window will ask you to add your boarding pass to Passbook.
• Click “Add” and your boarding pass will be stored in your Passbook.
• When you are ready to board your flight, a Passbook alert will appear on your lock screen.
• Unlock your phone and open Passbook.
• Passbook will automatically retrieve the stored boarding pass applicable to your flight.
• Make your way to the airport gate and present this boarding pass to board.

 

Passbook means you no longer have to frantically search through your wallet or carry-on for your boarding pass.

iPhone users who aren’t ready to upgrade to iPhone 5 can obtain Passbook by simply updating their operating system to iOS6. Passbook is supported by iPhones dating back to iPhone 3GS.

Non-iPhone users will also receive our updated mobile boarding passes, which come colour-coded according to status for Velocity members.

Note: Passbook is not available to users with default browsers other than safari.

 

Skip the queues at the airport – use your web-enabled phone to check in and obtain your mobile boarding pass. Discover how to check in using Mobile Check-in.

 

Friday, August 10th, 2012

Concerns on our policy for children travelling alone

We understand the concerns raised around our policy for children travelling alone, a long standing policy initially based on customer feedback.

In light of recent feedback, we’re now reviewing this policy. Our intention is certainly not to discriminate in any way.

 

 

Australian Open

Monday, July 23rd, 2012

Blue Holidays Serves Up Exceptional Australian Open Packages

As the hype of Wimbledon starts to ebb and wane, our focus remains on tennis with the exciting announcement that we’ve signed on, for the fourth year running, to be the official airline and proud sponsor of the Australian Open.

Not only are we the Open’s official airline; our holiday program, Blue Holidays are also on board as an official tour operator.

In anticipation of the thrilling action of the Grand Slam, Blue Holidays are set to offer tennis fans an experience like no other, with the introduction of a range of tailor-made event packages for the Australian Open 2013.

Virgin Australia General Manager Marketing, Michael Betteridge, said “The tournament is one of the most prestigious events on the sporting calendar and following the success of the Australian Open 2012, Blue Holidays will offer new and exclusive packages allowing guests to book airfares, accommodation and courtside tickets in a few quick easy steps online”.

Join the colourful crowds this summer amid the festive atmosphere of Melbourne Park’s world-class tennis facilities … Catch all the courtside action and witness the world’s best players go head to head, with an Australian Open event package.

Blue Holidays Australian Open Tennis 2013 packages include return airfares to Melbourne, three nights’ accommodation and a Rod Laver Arena session ticket, from $613, per person. GAME, SET, MATCH!

Virgin Australia operates flights to Melbourne direct from Australian capital cities and major regional ports, and from international destination such as Christchurch, Auckland, Los Angeles, Nadi and Bali.

Where: Melbourne and Olympic Parks, Batman Avenue, Melbourne
When: 14–27 January 2013

 

 

Flight Specials App and our Mobile Website

Tuesday, July 10th, 2012

A new way of boarding. A new way to track flight specials. A better way to share.

This week saw the launch of two great initiatives at Virgin Australia. We launched our very first mobile specials app and mobile Check-in creating a ‘mobile boarding pass’ for all guests using any smart phone.

Available now from the App Store, our ‘Virgin Australia Flight Specials’ app for iPhone (Android coming soon) provides a one-stop spot to view the latest flight specials and happy hour fares, enables users to enter specific travel criteria and sign-up for real-time alerts, then get push notifications when a flight special matches the set criteria.

The app also offers the ability to share flight details with family and friends via Facebook and Twitter.

The Check-in feature from the Virgin Australia mobile website will send guests their boarding pass as an SMS to allow for mobile boarding. The mobile boarding pass can then be presented at the departure gate to board the flight, offering a faster and more convenient way to check in and board.

Never has it been so easy to book, track, check-in and share your travel journey.

Download our Flight Specials application & test run our new mobile Check-in feature today.

Monday, July 2nd, 2012

Why Everyone Wants to Fly Business


If you’re a frequent flyer, flying internationally or a business traveller it makes sense to fly Business Class. In a nutshell, benefits include: speedy check in and boarding, and second-to-none comfort, flexibility, personal service and privacy.

Still not convinced? We’ve pulled together a snapshot of what we offer our Business Class guests.

At the Airport

Transfers: Arrive in style, on time. Eligible Business Class guests travelling on our international long haul services can pre-book a complimentary limousine service to and from the airport.

Valet Parking: Save time at the airport. Virgin Australia Business Class guests receive exclusive access to Sydney Premium Valet. Business Class guests departing from Sydney can also enjoy direct kerbside Virgin Australia lounge access with Sydney lounge Premium Entry and Valet.

Priority Check In and Boarding: Skip the queues and benefit from a more streamlined, fast-tracked check-in, security screening and entry process. Business Class guests are invited to check in and bag drop using our Priority Check-in facilities, and board the aircraft first via our dedicated Priority Boarding lanes at selected airports. As an added bonus, Business Class guests travelling with carry-on baggage only, can choose to check in at the Virgin Australia lounge.

Lounge: Relax in comfort, removed from the hustle and bustle of the airport. Business Class guests flying on our domestic network receive complimentary access to the Virgin Australia lounge. Lounge benefits and amenities includes: dedicated service desks, complimentary food and beverages, business facilities, entertainment, flight information services, and private waiting areas and bathrooms. Virgin Australia international long haul Business Class guests also receive access to selected international airport lounge locations operated by airline partners.

During the Flight

Comfort: Relaxing onboard has never been easier, or more enjoyable. Our Business Class guests are privy to luxurious seats with generous legroom and recline (as far as a fully flat bed when travelling on our long haul network), as well as stylish amenity kits.

Service: Experience all-inclusive, second-to-none service. Business Class guests are catered for by specialist cabin crew members, whom serve gourmet food and beverages from renowned Australian chef Luke Mangan.

Privacy: Enjoy room to move and distance from your neighbour. Business Class seats are roomier than the rest. Business Class guests also have access to private Business Class restrooms.

To top it off, Business Class guests receive extra baggage allowances and exceptional flexibility when changing and cancelling bookings.

Next time you fly, consider Business Class. You deserve it! The added investment is worth the perks, excitement and comfort you’ll receive in return.

Hit the ground running

Friday, June 15th, 2012

How to Minimise the Effects of Jet lag

 

You’ve just experienced the trip of a lifetime. You’ve picnicked beneath the Eiffel Tower, spotted celebrities in Hollywood, rode a camel in the Liwa Desert, drank Pimm’s by the Thames, and gorged on spaghetti in Milan. Nothing can burst your bubble, you’re on a high… then the jet lag sets in.

Jet lag. It’s one of only a few downfalls of international travel. But the good news is, it can be partially prevented.

To help you reset your body clock, sleep better, wake up focused, and stay alert during the day, we’ve pulled together a list of ways to minimise jet lag.

  Read more »

Lounge reception

Monday, June 4th, 2012

Now open: our first ever lounge on the Gold Coast

Last week we opened the doors to our brand new lounge on the Gold Coast. This is the first Virgin Australia lounge on the Gold Coast and is another way we can enhance the travel experience to this important destination for both business and leisure guests.

Our in-house Product team worked closely with renowned architect Tim Greer from Tonkin Zulaikha Greer to design the two-storey 680m2 space, which seats around 140 guests. Inspired by our flagship Queensland lounge in Brisbane, it features organic wood elements in the reception area and has an open-plan format to create a deliberate flow from space to space, enhanced by the ‘leaf’ theme in the ceiling pattern.

Read more »

Friday, May 18th, 2012

What to Look for When Buying Baggage

a guide to baggage

The baggage you take on a trip away can have a critical effect on your overall travel experience.

At the airport the right baggage can allow you to move through check-in, security and boarding, and enable you arrive at your destination, with ease in a timely manner. The wrong baggage could be refused carriage, cause unexpected fees, or see your personal goods damaged.

When it comes to air travel there are two types of baggage that you need to consider: carry-on and checked.

To help you make the right decision when purchasing or choosing baggage for your next trip away, we’ve pulled together a guide of key things to look for in carry-on and checked baggage.

Read more »

Wednesday, May 16th, 2012

Biodiesel Trial Hits the Ground Running

We are excited to share with you the details of another key step we are taking in our sustainability strategy, aimed at reducing the environmental impact of our ground operations.

Over the next seven weeks, we are trialling the use of an environmentally-friendly biodiesel blend (B20) in one of our baggage tugs and one of our push back vehicles at Brisbane Domestic Airport.

We are proud to say the trial marks the first time an Australian airline has ever used biodiesel to power its ground service equipment.

The biodiesel used in the trial is produced locally in Narangba, Queensland by an Australian company called Ecotech Biodiesel and is made from used cooking oil and tallow. The fact that these are waste products is important to us because it means the biodiesel doesn’t compromise food production, land or water. What’s more, it has a range of environmental benefits including reduced greenhouse gas and soot emissions.

Our ultimate goal is roll out biodiesel to our ground service equipment across our other mainline ports, which could lead to a reduction in over 300 tonnes of CO2 per year.

We will keep you updated on the progress on the trial, but in the meantime, if you’re travelling through Brisbane, keep an eye out for a biodiesel-powered vehicle!

Tuesday, May 8th, 2012

Be Inspired Over Lunch with

Lorna Jane

Out of an overwhelming desire to make fashionable sports attire (activewear), former aerobics instructor, Lorna Jane Clarkson founded one of Australia’s most inspiring multi-million dollar businesses, Lorna Jane.

Two decades later, with more than 120 stores worldwide and 337,000 Facebook followers, Lorna Jane is not only an industry leader, but also a household name. On any trip to an Australian gym you’re guaranteed to find the brand’s iconic logo sported by ladies of all shapes and sizes, and confidence and abilities.

Recognising the brand’s positive effect on females, our holiday partner, Blue Holidays invites you on Breakations with the girls to be inspired over lunch with Lorna Jane.

Read more »